Returns & Exchanges

At True Sea Moss, we want you to be completely satisfied with your sustainable fashion purchase. If your item isn't the perfect fit, we offer a 30-day return window for all unworn garments in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original eco-friendly packaging, ensuring all hangtags and hygiene seals remain intact and attached.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.